Getting Help from Misto

Whenever you have a question, Misto is right there — ready to chat, guide, or point you to a real human — so you're never stuck on your own.

How-To Guides

How to ask Misto for help

Misto is a genuine AI companion, so you can ask in your own words — no menus to hunt through.

1. Open the Help Center — click the Ask Misto row in the sidebar, or press ?.
2. Find Misto's chat card at the top.
3. Type your question into Ask Misto a question....
4. Press Enter or click send.
5. You'll see a brief "Thinking..." bubble, then Misto's answer arrives in a golden bubble.

✨ Good to know: This is real AI conversation, not canned replies — Misto reads your actual question and crafts a fresh answer just for you.

How to tell Misto whether an answer helped

Your quick thumbs-up or thumbs-down helps Misto get better for everyone.

1. Read Misto's reply.
2. Underneath it, find Was this helpful?
3. Click the thumbs up or thumbs down. You'll get a warm little acknowledgment back.

How to browse the Help Guides and FAQs

Sometimes you just want to read at your own pace — these are always here for that.

1. Open the Help Center.
2. Scroll to Help Guides and tap any topic to expand it.
3. Scroll to Frequently Asked Questions and tap a question to reveal its answer.

💡 Tip: In a hurry? Use the search bar at the top of the Help Center — start typing and it suggests the exact guide section or FAQ as you go, then jumps you straight to it.

How to search the Help Center

The search bar knows every guide section and FAQ, and it suggests matches while you type.

1. Open the Help Center and click the search bar near the top.
2. Start typing what you're after — a word or two is plenty, like "import", "dark mode", or "settle up".
3. Suggestions appear as you type; use the arrow keys or your mouse to pick one.
4. Press Enter or click a result — the right section opens and scrolls into view, briefly glowing gold so you can't miss it.

✨ Good to know: Search understands more than exact titles — common phrasings like "csv", "forgot password", or "split bill" find the right section even when those words aren't in the heading.

How to contact support by email

When you'd rather reach a real person, email is a click away.

1. Open the Help Center.
2. Find the contact card.
3. Click the [email protected] button — it opens your email app, ready to write.

How to chat with Misto without leaving your screen

No need to stop what you're doing — Misto can pop up right where you are.

1. While signed in and inside the app, look for the round gold Misto button in the bottom-right corner.
2. Click it to open the Talk to Misto drawer.
3. Type your question — it's the very same real Misto as the Help Center.
4. Click the X to close whenever you're done.

How to open the Help Center with your keyboard

For the fastest route to help, let your keyboard do the work.

1. Press ? anywhere in Mistos to jump straight to the Help Center.

✨ Good to know: The ? shortcut politely stays out of the way while you're typing in a field, so it never interrupts your writing.

Frequently Asked Questions

"Is my chat with Misto really answered by AI?"

Yes — the Help Center chat and the floating in-app chat are both genuine AI conversation. Misto reads your question (along with your recent chat and your chosen language) and writes a fresh, thoughtful reply each time, rather than pulling from a fixed script. That's different from your private ledger, which always stays encrypted and yours alone.

"Misto said it's 'having trouble thinking right now' — what should I do?"

No worries — that just means Misto briefly couldn't connect. Give it a moment and ask your question again. It almost always sorts itself out on the next try.

"Is there a way to search the Help Center?"

Yes — there's a search bar near the top of the Help page. Start typing and it suggests matching guide sections and FAQs as you go; pick one and it opens and scrolls right to the answer. And for anything conversational, asking Misto in the chat works beautifully too.

"Why can't I see the floating Misto button?"

The round gold Misto button only appears when you're signed in and inside the app, so it's hidden on the public pages and when you're logged out. On the public pages you'll instead find an Ask Misto pill in the bottom-left corner that takes you to the Help Center.